2. How we use your information

We use the information we collect about you for the purposes set out below:

• Providing you with the Service: We use information about you to provide the Service to you. This includes allowing you to log in to Canva, operating and maintaining the Service, giving you access to your designs and billing you for transactions that you make via the Service. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the site.
• For data analytics: We use information about you to help us improve the Canva Service and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.
• For Service improvement (including analytics and machine learning): We may analyze your activity, content, media uploads and related data in your account to provide and customize the Service, and to train our algorithms, models and AI products and services using machine learning to develop, improve and provide our Service. You can manage the use of your data for training AI to improve our Service in the privacy settings page under your privacy settings⁠(opens in a new tab or window).
• These activities include, but are not limited to:
• labeling and detecting components in images (e.g., background, eyes) in order to provide and enhance photo editing tools such as background removal, blemish and red eye correction and erasure of components;
• labeling raw individual data (e.g., “man with dog”);
  
• translating audio soundtracks;
• predicting the most relevant subscription or product offerings for a user to tailor communications and advertising; and
• search terms and corresponding search interaction data to deliver the most relevant design result.
• Customizing the Service for you: We use and combine the information you provide us and information about you that we collect automatically and receive from other sources (including information we receive on and off our Service) and combine it with information about the behavior of other users to make sure that your use of the Service is customized to your needs. For example, to recommend templates, ingredients and fonts that are likely to be useful to you in a design, we may use information derived from your prior behavior on our Service, the use of these elements by other people working on similar designs and other inferred information.
• To communicate with you about the Service: We use your contact information to get in touch with you and to send communications about critical elements of the Service. For example, we may send you emails about technical issues, security alerts or administrative matters.
• To promote and drive engagement with the Canva Service: We use your contact information to get in touch with you about taking part in our surveys or about features and offers relating to the Service that we think you would be interested in. We also use information we collect about you to make sure that you get the most relevant offers and promotions based on your use of the Service, and your preferences. You can opt-out of these communications as described below.
  
• For advertising purposes: We use information about you, including cookies information and other information we (and our third-party partners) collect from you automatically about your use of the Service, to serve, personalize and measure the effectiveness of advertising on the Service and third-party sites and platforms. This includes showing you advertising we think you might find interesting as well as displaying advertising to potential new users that have similar interests. Please note that we do not serve advertising to students using Canva for Education. For more details about how we use your information for advertising purposes, please see Section 4 “Advertising”.
  
• Customer happiness: We use information about you, information that we collect or and from within your account, information that you provide to our customer happiness team, and information about your interactions with the Service to resolve technical issues you experience with the Service, and to ensure that we can repair and improve the Service for all Canva users.
  
• For safety, security, fraud and abuse measures: We may use information about you, your activity, content, media uploads and related data in your account to prevent, detect, investigate and address safety, security, fraud and abuse risks, and to develop our algorithms and models to identify violations of this Privacy Policy, our Terms of Use⁠(opens in a new tab or window) or our Acceptable Use Policy⁠(opens in a new tab or window) (e.g., detecting content such as pornographic or copyright protected material).
  
• For matters that you have specifically consented to: From time to time Canva may seek your consent to use your information for a particular purpose. Where you consent to our doing so, we will use it for that purpose. Where you no longer want us to use your information for that purpose you may withdraw your consent to this use.
  
• For troubleshooting, error resolution and service improvement: We may need to review your designs to support your request for help, correct general errors with the Canva Service or improve our services.
  
• For matters that we are required to use your information by law: Canva will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use⁠(opens in a new tab or window) and our Acceptable Use Policy⁠(opens in a new tab or window) or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Canva, our users or others.

Canva for Education: Please note that references to advertising in this Section 2 do not apply to students using Canva for Education – we do not serve advertising to students using Canva for Education. We will not use User Content of Canva for Education for AI training.

3. Sharing your information

(a) How we share your information

We share your information with third-party service providers for the purpose of providing the Service to you, to facilitate Canva’s legitimate interests or if you consent. These service providers are vetted by us, and will only be provided with access to your information as is reasonably necessary for the purpose that Canva has engaged the service provider. We require that such third parties comply with applicable laws, and have security, privacy and data retention policies consistent with our policies to the extent necessary for them to perform a business or technology support function for us.

Some of the third parties with whom Canva may share your personal information are service providers who assist Canva with functions

(b) How you can share your User Content

(i) Public Posts

Any information or content that you voluntarily disclose for posting to the Service, such as public User Content, becomes available to be read, collected and used by the public. When you set your profile to public, or make User Content public, your information becomes publicly available globally, searchable by other users and can be indexed by search engines. If you or Canva remove information that you posted to the Service, copies remain viewable in cached and archived pages of the Service, or if other users have copied or saved that information.

You may share your Canva designs to your social media accounts, including LinkedIn, Facebook, Twitter, Pinterest and Tumblr. You should ensure that you familiarize yourself with the privacy policies of each of these services and any privacy settings that may apply to the designs you choose to share on those accounts.

(ii) Teams

If you are part of a Team, then any information or content that you create in that Team or activity you take within the Team may be shared with other Team members and the Team Owner. If requested by the Team Owner, Canva may re-assign ownership of any User Content you post in the Team to the Team Owner or to another Team member. The Team Owner or any Team Administrator in your Team may also move, delete or edit any folders or items you share with them, or the Team.You should ensure that any personal information, confidential information, or User Content that you’d like to keep private is retained in a separate personal account.

(iii) Design Collaboration

If you accept an invite to view, edit, collaborate on or interact with a Canva design then, subject to your privacy settings⁠(opens in a new tab or window), we may share certain information about your interaction with that design with the design owner and other users who have access to that design, including the following:

• your name and avatar will be visible to anyone else in the design at the same time as you, whether or not they are logged in to Canva or anonymous and your email will also be visible to anyone logged in to Canva who is part of your Team;
• your name, avatar and interactions (e.g. comments, reactions, responses or answers to interactive functionality) will be visible to any other person that also has edit access to that design, and (depending on the settings chosen by the design owner) may also be visible to anyone else viewing the design; and
• your name, avatar, email and usage metrics, including time of access and related insights about how you interact with the design, will become available to any other person that has edit access to that design, including the designer owner, whether or not they are within your Team.

While your name and avatar will remain visible to anyone that has access to a design, you can make your email and usage metrics anonymous by turning the ‘Share my design usage with collaborators’ toggle off in your privacy settings⁠(opens in a new tab or window).

As the owner or editor of an individual design, you can choose to give other people access to your designs using the following link sharing settings:

1. “Only people added can access”: Only people who have been added to those designs via their email or Canva account will have access to your design. Anyone who hasn’t been added to a design will need to request access from you. This is the most private sharing option, and Canva uses this as the default setting for all designs .

2. “Anyone with the link”: Anyone on the internet who has the link can access your design (and view or edit if you select this). We do not recommend this option for information you wish to keep confidential. Please note that this setting will, by default (except for Canva for Education subscriptions) also allow non-Canva users to anonymously access your design (and view the full names, avatars, cursors and comments of logged in users).

3. “Only your team*”: Only people on your team that have the link can access, view or edit (as you select) your design. This means if you share the link on an email or Slack communication with numerous people in your Team, any of them can access the design without further permission. *Subject to being made available for your team.

Canva collects your links and they may be shared with service providers where required to provide the Services. Once you share a link, it may be on-shared by your recipients.

5. How we transfer, store and protect your data

Your information collected through the Service will be stored and processed in the United States, Australia, Singapore, European Union, United Kingdom, Philippines and New Zealand and any other country in which Canva or its subsidiaries, affiliates or service providers maintain facilities or employ staff or contractors. Canva transfers information that we collect about you, including personal information, to affiliated entities, and to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. As a result, we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. However, we always take steps to ensure that your information remains protected wherever it is stored and processed in accordance with applicable laws. Where required under applicable laws, you consent to the transfer of information to the U.S. or any other country in which Canva or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

6. Keeping your information safe

Canva cares about the security of your information, and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Canva, at all times. However, Canva cannot ensure or warrant the security of any information you transmit to Canva or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the Canva Service, such as social networks. Canva is not responsible for the functionality or security measures of any third party.

For more information about Canva security, please visit Security at Canva⁠(opens in a new tab or window).